Exchange locations and hours
When you buy a Japan Rail Pass from Rail Plus, you will be given a voucher which needs to be exchanged for the rail pass itself in Japan any time within the following three months from the date your voucher was issued. Vouchers can be exchanged at all the most important Japan Railways stations, including Tokyo and its international airports.
Please note: if you have a JR regional pass (e.g JR East Pass) you can only exchange at a JR Station within that region. Some Travel Service Centers are closed during the New Year holiday period. Offices and service hours are subject to change or discontinue without notice.
Here is a list of places you can exchange a voucher for a Japan Rail Pass:
| Station |
Office |
Service Hours |
| Mon- Fri |
Sat, Sun & Hols |
| Kushiro |
Travel Service Center |
10:00-18:00 |
| Obihiro |
Travel Service Center |
9:00-17:00 |
| Asahikawa |
Travel Service Center |
9:30-17:30 |
| Sapporo |
JR Information Desk |
8:30-19:00 |
| Travel Service Center (East) |
10:00-19:30 |
10:00-18:00 |
| Travel Service Center (South) |
10:00-20:00 |
| New-Chitose Airport |
JR Visitors Information Desk |
8:30-19:00 |
| Hakodate |
Travel Service Center |
09:00-19:00 |
| Shin-Aomori |
Travel Service Center |
10:00-17:30 |
| Morioka |
Travel Service Center |
10:00-19:00 |
10:00-17:00 |
| Hachinohe |
Travel Service Center |
10:00-17:30 |
| Akita |
Travel Service Center |
10:30-18:00 |
10:30-17:00 |
| Sendai |
Travel Service Center |
10:00-19:00
(incl. Sat) |
10:00-18:00 |
| Yamagata |
Travel Service Center |
10:00-18:00 |
10:00-17:00 |
| Fukushima |
Travel Service Center |
10:00-18:00 |
10:00-17:00 |
| Niigata |
Travel Service Center |
10:00-19:00 |
10:00-17:00 |
| Nagano |
Travel Service Center |
10:00-19:00 |
10:00-17:30 |
| Mito |
Travel Service Center |
10:00-19:00 |
10:00-17:00 |
Narita Airport
Terminal 1 |
Travel Service Center |
8:15-19:00 |
| Ticket Office |
6:30-8:15, 19:00-21:45 |
Narita Airport
Terminal 2 |
Travel Service Center |
8:15-20:00 |
| Ticket Office |
6:30-8:15, 20:00-21:45 |
| Haneda Airport International Terminal |
Travel Service Center |
7:45-18:30 |
| Tokyo |
JAPAN RAIL PASS Exchange Corner
(Yaesu North) |
7:30-20:30 |
| JR EAST Travel Service Center (Marunouchi North) |
7:30-20:30 |
| Ueno |
Information?Center?Central? |
9:00-19:00 |
| Shinjuku |
Information Center
( EastGate ) |
9:00-19:00 |
| JR EAST Travel Service centre (New South Gate) |
8:00-19:00 |
| Shibuya |
Information Center (South) |
10:00-18:30 |
| Ikebukuro |
Information Center (Central Passage) |
9:30-18:00 |
| Shinagawa |
Information Center
(Central Ticket Gate) |
9:00-19:00 |
| JR-CENTRAL Ticket Office |
9:00-19:00 |
| Yokohama |
Travel Service Center |
10:00-20:00 |
10:00-19:00 |
| Shin-Yokohama |
JR-CENTRAL Ticket Office |
8:00-22:30 |
| Odawara |
JR-CENTRAL Ticket Office |
5:45-22:30 |
| Mishima |
Ticket Office (South) |
5:45-23:00 |
| Shizuoka |
Ticket Office |
5:00-23:05 |
| Hamamatsu |
Ticket Office |
5:50-23:20 |
| Nagoya |
JAPAN RAIL PASS Exchange Corner |
10:00-19:00 |
| Ticket Office |
6:00-10:00, 19:00-23:00 |
| Toyama |
Ticket Office (south) |
5:40-23:30 |
| Kanazawa |
Ticket Office |
4:40-23:30 |
| Kyoto |
Ticket Office (Central) |
5:30-23:00 |
JR-CENTRAL Ticket Office
(Hachijo Shinkansen) |
8:30-23:00 |
| Shin-Osaka |
Ticket Office (Central) |
5:30-23:00 |
| Osaka |
Ticket Office |
5:30-23:00 |
| Kansai Airport |
Ticket Office |
5:30-23:00 |
| Sannomiya |
Ticket Office (Central) |
5:30-23:00 |
| Okayama |
Ticket Office |
5:00-23:30 |
| Yonago |
Ticket Office |
5:00-22:00 |
| Matsue |
Ticket Office |
4:50-21:30 |
| Hiroshima |
Ticket Office |
5:20-23:00 |
| Shimonoseki |
Ticket Office |
5:30-22:30 |
| Takamatsu |
Travel Service Center |
10:00-18:00 |
10:00-17:00 |
| Matsuyama |
Travel Service Center |
10:00-18:00 |
10:00-17:00 |
| Tokushima |
Travel Service Center |
10:00-18:00 |
| Kokura |
Travel Service Center |
11:00-19:00 |
10:30-18:00 |
| Hakata |
Travel Service Center |
10:00-20:00 (Mon-Sat) |
10:00-18:00 (inc Hols) |
| JR-KYUSHU Ticket Office |
7:00-23:00 |
| Saga |
Travel Service Center |
10:30-19:00 |
10:30-18:00 |
| Nagasaki |
Travel Service Center |
10:30-19:00 |
10:30-17:30 |
| Kumamoto |
Travel Service Center |
10:30-19:00 |
10:30-17:30 |
| Oita |
Travel Service Center |
10:30-19:00 |
10:30-17:00 |
| Miyazaki |
Travel Service Center |
10:30-18:00 |
10:30-18:00 |
| Kagoshima-Ch?? |
Travel Service Center |
11:00-19:00 |
10:30-18:00 |
