We have changed from Rail Plus to Rail Europe

Eurostar Reviews

2014
20
AUG
Peck (Auckland)
Recommend: Recommend
Overall rating:

"totally recommend"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Lucky to have a table in between seats for the 3 of us as it was unoccupied. Would have booked it if I was advised. Only difficulty is when one has a few luggages after travelling for over 6 weeks. Otherwise great.

2014
10
AUG
Ian (Palmerston North)
Recommend: Recommend
Overall rating:

"A fast and comfortable service"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Even though you miss out on any views of the White Cliffs of Dover, this is a great way to get from Paris to London. Make sure that you arrive for checkin well before the minimum 30 minutes though - we arrived almost an hour before departure, and were running short of time to get through the checkin and customs process.

2014
17
JUL
Graeme (Waiheke Island)
Recommend: Recommend
Overall rating:

"Eurostar is looking a little tired."

Value for money: 4/5
Ease of use: 4/5
Comfort: 2/5
Efficiency: 5/5
Cleanliness: 4/5

2014
30
JUN
Helen (Ashburton)
Recommend: Recommend
Overall rating:

"Enjoyable, comfortable trip from Paris to London."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2014
26
JUN
Linley (Southland)
Recommend: Recommend
Overall rating:

"Very smooth comfortable ride"

Value for money: 3/5
Ease of use: 2/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

You should travel from your accommodation to the station noting times etc get a landing card to fill out prior. Also know where you report ( place in the station -it is big) So on the day of departure you are there in the right queue with your passport, ticket and landing card ready. It was not clear anywhere in our information that we had purchased a first class ticket! We had a great trip but had we known breakfast was included it would have saved us time and money!

2014
30
MAY
Judith (Epsom)
Recommend: Recommend
Overall rating:

"Efficient fast travel"

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

Had a seat next to a "window", which in actual fact was not a window at all. It was a solid piece of metal! Suggest you check seating plan when booking to avoid getting one of these seats

2014
24
MAY
Adrienne (Auckland)
Recommend: Recommend
Overall rating:

"First experience with Eurostar but would recommend it."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

St Pancras station was much cleaner than Paris.

2014
14
MAR
Adrienne (Auckland)
Recommend: Recommend
Overall rating:

"Smooth travelling and comfortable."

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

When we arrived at St Pancras we had a very smooth transfer, through customs to climbing on board. Was a very enjoyable trip, good refreshments available.

2013
17
NOV
Margaret (Christchurch)
Recommend: Recommend
Overall rating:

"Exceptional service"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

I needed assistance to get on and off the train and I was very impressed indeed with its availability, helpfulness and quality

2013
01
NOV
Malcolm (Auckland)
Recommend: Recommend
Overall rating:

"Quick, convenient, but boring."

Value for money: 4/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

Train travel in France and Belgium is not a visual feast. The countryside is often hidden by earth banks, walls or trees. But by booking in advance the discounted prices were good value. Not all cars had the visual destination board inside the passenger cabins. And the correct French pronunciation version of place names was difficult for these NZ ears to understand.

2013
13
OCT
Bruce (Wellington)
Recommend: Recommend
Overall rating:

"It's a great service. But this time the driver overran the station at Calais so only the last car could be used for passengers to get on or off. We were then late arriving at Brussels and only just made the ICE train to Cologne at 10.25."

Value for money: 4/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 4/5

2013
07
OCT
Gary (New Zealand)
Recommend: Recommend
Overall rating:

"Great way to travel"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 3/5

2013
07
OCT
Karyn (Auckland)
Recommend: Recommend
Overall rating:

"A quick easy way to travel from Paris to London"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

2013
04
OCT
Derek (Auckland)
Recommend: Recommend
Overall rating:

"easy way from London to Paris"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Help getting large suitcases on board and stowed, would make trip easier.

2013
28
SEP
Chris (New Zealand)
Recommend: Recommend
Overall rating:

"Fantastic! Ears felt a little strange at first."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2013
27
SEP
Leeann (auckland)
Recommend: Recommend
Overall rating:

"A pleasant & enjoyable journey on the Eurostar "

Value for money: 5/5
Ease of use: 5/5
Comfort: 0/5
Efficiency: 0/5
Cleanliness: 0/5

2013
26
SEP
Steven (Nelson)
Recommend: Recommend
Overall rating:

"Punctual, clean, fresh and fast."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2013
18
SEP
Craig (AMBERLEY)
Recommend: Recommend
Overall rating:

"Worked well"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

2013
09
SEP
louise howell (new zealand)
Recommend: Recommend
Overall rating:

"cheap way of getting to paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 5/5
Cleanliness: 4/5

2013
25
AUG
Donald (Auckland)
Recommend: Recommend
Overall rating:

"Excellent way of getting from Paris to London"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2013
21
AUG
Ivan (Wellington)
Recommend: Recommend
Overall rating:

"Fast"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

The Eurostar from London to Brussels and return was very efficient and fast! Probably quicker than flying the same route, as you get your own luggage and get off the train when it's stopped. I forgot the part where you are in the Channel Tunnel was just under 30 mins, so you don't miss out on much scenery.

2013
20
AUG
Janet (Auckland)
Recommend: Recommend
Overall rating:

"Such convenience and ease of getting to Paris"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2013
15
AUG
Jos (Christchurch)
Recommend: Recommend
Overall rating:

"The Eurostar was a great wy to travel"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Having the tickets before arriving at Pancreas Station saved us time & made for a good experience.

2013
29
JUL
Joshua (Dunedin)
Recommend: Recommend
Overall rating:

"efficient way to get from london to paris."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

Easier and more comfortable than flying (the train was easy to manage with luggage, rather than having to check baggage if flying). Pleanty of room in 1st class.

2013
04
JUN
Claire (auckland)
Recommend: Recommend
Overall rating:

"quick way to travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

was a good way to get across europe quickly and easily. a very different experience

2013
15
MAY
Karl (Auckland)
Recommend: Recommend
Overall rating:

"Eurostar was a fun way to travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 4/5

Eurostar is fast and the terminal is amazing in London. Was a nice change to our trip rather than flying everywhere. Unfortunately we has a seat facing backwards, it would seem that 50% of the passengers are backwards. Additionally our "window" seat was by a pillar so we couldn't even look outside. I think the railplus website could better explain the seating options in terms of the classes. We were class 2 but I dont know what that means. Obviously just bad luck we got the pillar and facing the wrong way. I did so seat select but had no way to tell this. Apart from that was very easy to book and no problems travelling.

2013
26
APR
Linsay (Christchurch)
Recommend: Recommend
Overall rating:

"Looing a bit rundown."

Value for money: 2/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 2/5

What happend to the pride of European cooperation. It's looking rundown (don't they ever wash the outside). Bit of a scramble for Luggage storage. Bar is also rubbish. Still its smooth enough and runs on time.

2012
21
OCT
Rod (Onehunga)
Recommend: Recommend
Overall rating:

"The ONLY way to travel between London and Paris."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 4/5

An excellent experience! I had the opportunity to travel 3 times and the service was as good as on an airline, but it was a train, and train travel is the only way to go in Europe.

2012
16
OCT
Louis (Palmerston North)
Recommend: Recommend
Overall rating:

"A very smooth ride."

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 4/5

The two journeys on Eurostar were pleasant enough but for the price we paid we would have expected the following: For there to be a baggage car with a booking in system; it was difficult to manage in the carriages with our bags and on one journey we had to put them on the racks which I thought was actually dangerous as they were largish bags. For snacks to be brought around rather than having to get to the cafe car. Note: we also travelled by rail from Dublin to belfast and had excellent service and would rate that higher for less money.

2012
11
OCT
Janis (New Zealand)
Recommend: Recommend
Overall rating:

"Great having carriage numbers on platform. Good service."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

2012
06
OCT
Josephine (Christchurch)
Recommend: Recommend
Overall rating:

"Very easy journey. staff were lovely"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2012
02
OCT
Rob (Auckland)
Recommend: Recommend
Overall rating:

"Fast but watch the time zones"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We went from St Pancras to Lille....all was good till we got a couple of mins warning that we were almost at Liile....we hadnt realised we had crossed a time zone and lost an hour so we almost ended up in Brussels!

2012
20
SEP
Wilson (Wellington)
Recommend: Recommend
Overall rating:

"It's already starting to look old and tired."

Value for money: 2/5
Ease of use: 2/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 1/5

I expected something as clean and modern looking as the rather old 747's that I flew to Europe on. But it was a dirty dented train, and inside, the carpets were grubby, the appearance tired and in need of a freshen up. The line construction means you get to see little of the countryside, which was one of my reasons for taking the train. The second journey ran late by enough time that I missed my connection to Thalys, and the Eurostar train was no cleaner. Thalys however managed to get me to my destination on alternative trains, the first of which was spotlessly clean. The second - a local feeder line, was less so. Overall - next time I'll fly.

2012
10
AUG
Stephen (Aucland)
Recommend: Recommend
Overall rating:

"OK except for limited luggage handling facilities"

Value for money: 5/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

2012
30
JUL
S (Auckland)
Recommend: Recommend
Overall rating:

"Extremely convenient way of travelling. Relaxing."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

Simple to get on and off. Great way to travel between Paris and London. Much easier than flying.

2012
19
JUL
Elaine (Auckland)
Recommend: Recommend
Overall rating:

"Our 1st experience of Eurostar and we would not hesitate to use it again to travel from London to France."

Value for money: 2/5
Ease of use: 3/5
Comfort: 2/5
Efficiency: 2/5
Cleanliness: 2/5

As 1st time users we had mistakenly understood that larger travel suitcases were able to be separately handled/stowed as when flying. Not so and as our fairly large/heavy 2x cases woulod clearly not fit in an overhead rack within the train carriage we had to stow them on the racks in the carriage entrance way - fine, but the racks are minimal and were already used and at each train stop we had to go and ensure that no-one was removing/leaving our cases off the train.

2012
16
JUL
Graeme (Wellington)
Recommend: Recommend
Overall rating:

"Good"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Slower journey than the last time we used it. Baggage storage is too limited and requires a passenger to take charge and organise stacking of the bags to get the most in the small storage area ~ this should be a staff members job!

2012
12
JUL
Grant (Wellington, NZ)
Recommend: Recommend
Overall rating:

"Great fast trip to London"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 5/5

The only negative comment I have about the Eurostar was the storing of your luggage. Unfortunately we had to store our luggage in another carriage, not an easy thing when traveling with children. I think it would be better ift when you boarded you hand your luggage to an attendant who stores and stacks instead of passengers doing it themselves as this process was uncomfortable.

2012
03
JUL
Fiona (Hawkes Bay)
Recommend: Recommend
Overall rating:

"Easy convenient way to travel to Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 3/5

Our trip over was okay, but the return was quite rushed. Our seats had been sold to other passengers as well who had missed previous train. However the conductor upgraded us to a private first class room, which was naturally a great improvement.

2012
01
JUL
Mary (Auckland)
Recommend: Recommend
Overall rating:

"More convenient than flying"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Seats were very comfortable, much more so than airline seats. Power points are provided for your electronic devices.

2012
01
JUL
Judith (New Zealand)
Recommend: Recommend
Overall rating:

"Better than flying as you see the country along the way."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Problem with not enough room for heavy bags when travelling from one country to another, and difficult to get them on and off the train.

2012
24
JUN
M (AUCKLAND)
Recommend: Recommend
Overall rating:

"Great efficient service"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Must compliment local staff at Ashford as we had lost our tickets but had receipt, no problem to the attendant, replacement tickets were issued without fuss. Much appreciated, it made my day. A great experience all round.

2012
15
JUN
Tom (Auckland)
Recommend: Recommend
Overall rating:

"Efficient, fast train with good service, but bad food and no wifi internet"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We took the train from London to Paris, it took just over 3 hours - very efficient service and a very smooth train ride. Only gripe I have is the lack of internet and the terrible food provided. Otherwise faultless.

2012
11
JUN
Tony (Christchurch)
Recommend: Recommend
Overall rating:

"Excellent service, but show up early."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

The Chunnel train is an excellent service, and good value if you book early. BUT beware if you're travelling into London. We showed up 3/4 hour before departure and nearly missed the train - literally, we boarded with a with a minute to spare. All the extra security and border controls the Brits have really chews up time, so get to the station at least an hour before departure, NOT the 30 mins recommended. Going into Paris is much more laid-back, though.

2012
08
JUN
Graham (Auckland)
Recommend: Recommend
Overall rating:

"Great trip to Paris and back"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2012
28
MAY
Michelle (Hamilton)
Recommend: Recommend
Overall rating:

"Excellent. Well worth the 1st class upgrade too."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2012
24
MAY
Christopher (New Zealand)
Recommend: Recommend
Overall rating:

"For us it was a very convenient way to to get to UK."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

All went smoothly, no problems. Would recommend to others and use Eurostar again.

2012
09
MAY
Kerrian (Wellington)
Recommend: Recommend
Overall rating:

"Eurostar was awesome"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2012
19
APR
Miss (Rotorua)
Recommend: Recommend
Overall rating:

"Fast, on time, Yum food, would use again, would have been cheaper to take a plane but went for the expereince."

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2012
13
APR
Julie (Christchurch)
Recommend: Recommend
Overall rating:

"great way to travel"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

We enjoyed our trip on the Eurostar, but I would suggest you need to be at the station more than 30minutes before departure as you need to go through customs. We were there over an hour before departure.

2012
05
APR
Richards Family (Canterbury)
Recommend: Recommend
Overall rating:

"Speedy trip, we blinked and missed the tunnel! Comfortable seats. Check in was efficient . Best part is leaving the centre of one major city and popping up in the centre of another major city."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We thought it was an excellent mode of transport to get from one major city to another in a completely different country. Less mucking around than flying and waiting in airport departure lounges. Luggage with you the whole way so no waiting to collect it on a carousel.

2012
30
MAR
Joanne (Auckland)
Recommend: Recommend
Overall rating:

"It was a very convenient and hassle-free way of getting from London to Paris."

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

2012
26
MAR
Sonia (Wairoa)
Recommend: Recommend
Overall rating:

"Stress free travel from London to Paris"

Value for money: 5/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

Tip - standard class is okay if you are travelling light - but it is worth the extra euros to get a first class seat - more space for you and your luggage.

2012
19
MAR
Annoymous (Wellington)
Recommend: Recommend
Overall rating:

"Easy, quick, train not so clean and toilets disgusting 1st class too!"

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 1/5

2012
19
FEB
Victoria (east tamaki)
Recommend: Recommend
Overall rating:

"great value for money"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

had a great time on the Eurostar the trip was amazing and very fast from Paris to London

2012
11
FEB
Ralph (Christchurch)
Recommend: Recommend
Overall rating:

"Very disppointed in the quality / quantity of the food. Hardly a meal!"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

Moderator: "A light and cold meal is served at your seat, complimentary beer and wine is also included. A full meal is offered in the Business Premier car only."

2011
26
OCT
Amie (Nelson, New Zealand)
Recommend: Recommend
Overall rating:

"Very efficient way to travel between Paris and London"

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

Great way to travel, no fuss and efficient. We checked in at Gare du Nord in Paris although at first it was difficult to find where to check in. We finally found the Eurostar terminal upstairs.

2011
12
OCT
Sherry (Napier)
Recommend: Recommend
Overall rating:

"Fast but just really a train. No frills"

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 2/5
Cleanliness: 2/5

The service was over an hour late leaving due to problems in the Euro tunnel. The departure lounge as a result was extremely crowded and uncomfortable. The seats were fine but it is already looking a bit shabby inside. I expected something more like an airline.

2011
14
SEP
Tashya (Auckland)
Recommend: Recommend
Overall rating:

"Quick and easy transport from England into Europe."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2011
11
SEP
Annemarie (Auckland)
Recommend: Recommend
Overall rating:

"Very comfortable"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Much better than flying. Only have to be there 30 minutes beforehand and processing through Customs is very relaxed.

2011
06
SEP
Olwyn (Christchurch)
Recommend: Recommend
Overall rating:

"It is just another train trip"

Value for money: 3/5
Ease of use: 3/5
Comfort: 3/5
Efficiency: 3/5
Cleanliness: 3/5

As our train was an hour late it is a good idea to get your ticket endorsed if you have an onward connection as our connection we had at Lille was cut down to only 15 minutes and was a rush to find the correct platform and train to continue our journey

2011
20
AUG
ted (Auckland)
Recommend: Recommend
Overall rating:

"efficient"

Value for money: 4/5
Ease of use: 4/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 3/5

we booked Uk rail travel and Eurostar and got confused regarding the booking numbers we should use. However, got a very quick response to our email (sent from London) so very pleased with the service

2011
10
AUG
James (Auckland)
Recommend: Recommend
Overall rating:

"Ripped off and lied to on Eurostar"

Value for money: 1/5
Ease of use: 3/5
Comfort: 2/5
Efficiency: 3/5
Cleanliness: 2/5

Boarded train at St. Pancras, travelled premium class and everything was OK but we thought a little expensive about $1000 for a two and a half hour train trip. WE were to spend 5 days in Paris but unfortunately I took ill and had to return to London the following day. I assumed in the circumstances that they would honour my return ticket but alas no such thing. they made me pay an extra 366 Euros and told me that I would travel back premium class as my original tickets allowed.But on entering the train we were told to sit in economy class. I queried this with the train manager but he was adamant that we stay in economy even though there were numerous empty seats available in premium class. I am still holding the original premium class returns which have a value of 306 Euros ( 60 Euros less than my enforced economy tickets) So you can imagine why I was seething at the time and I have nothing but contempt for the Eurostar staff especially on the French side. PS> I became so ill that I had to return to New Zealand on 3rd. August instead of 15th. September as originally planned.

Moderator: "The fares paid for were high as the booking was made 1 month prior to travel. Eurostar opens for reservations 6 months in advance and offers many fares, but you need to book early. The fare booked was non exchangeable, as per the conditions that were on the website when booking. It is important to read the fare conditions when booking"

2011
07
AUG
Victoria (Wellington)
Recommend: Recommend
Overall rating:

"An underwhelming experience (the train interior looked very tired) but still an efficient way to get from Paris to London"

Value for money: 4/5
Ease of use: 2/5
Comfort: 2/5
Efficiency: 4/5
Cleanliness: 3/5

A very chaotic boarding process at Paris - queues everywhere, and the boarding process wasn't explained by either the staff present or on any signage. Not a good start!

2011
28
JUL
Pieter (Auckland)
Recommend: Recommend
Overall rating:

"Much more interesting than flying as we got to see the country side. "

Value for money: 4/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 4/5

2011
27
JUL
Robert (Christchurch)
Recommend: Recommend
Overall rating:

"First time, and a very positive experience."

Value for money: 4/5
Ease of use: 5/5
Comfort: 4/5
Efficiency: 4/5
Cleanliness: 5/5

2011
14
JUL
Gary (Tauranga)
Recommend: Recommend
Overall rating:

"Enjoyable comfortable trip"

Value for money: 5/5
Ease of use: 4/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

We enjoyed the Eurostar very much.It was easy to use and the facilities were great.

2011
13
JUL
Janice (Auckland)
Recommend: Recommend
Overall rating:

"Enjoyed the experience on the Eurostar"

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

Looked up the site http://answers.yahoo.com/question - How to get from Heathrow Airport to St Pancras Railway Station on the tube. This site gave you an excellent step-by-step guide to take the tube from Heathrow to St Pancras which we found incredibly helpful.

2011
23
JUN
Adede (kingston)
Recommend: Recommend
Overall rating:

"eurostar is really efficent, if you book early , 3 months in advance you get the best price."

Value for money: 5/5
Ease of use: 5/5
Comfort: 3/5
Efficiency: 4/5
Cleanliness: 5/5

If you have a kiwi passport, make sure you have an adress of arrival in the UK. Immigration officers did not want my friend to go through because we did not have an adress. On the train, you can buy tickets for the london eye, which was really good so we can avoid the queue there.

Moderator: "Rail Plus also sells the London Eye and you can avoid the queues"

2011
20
JUN
Irene (Auckland)
Recommend: Recommend
Overall rating:

"Travel is a pleasure"

Value for money: 3/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2011
09
JUN
Anthony (Albany)
Recommend: Recommend
Overall rating:

"Good service and no problems"

Value for money: 3/5
Ease of use: 4/5
Comfort: 4/5
Efficiency: 5/5
Cleanliness: 4/5

2011
05
JUN
Carol (KAIAPOI)
Recommend: Recommend
Overall rating:

"Eurostar was fast enjoyed the ride."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

2010
31
OCT
Bruce (Trentham)
Recommend: Recommend
Overall rating:

"Great way to get to Paris and back."

Value for money: 5/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 4/5
Cleanliness: 4/5

2010
12
OCT
Mary Ann (Auckland)
Recommend: Recommend
Overall rating:

"Would absolutely use Eurostar again... wish they would extend to Heathrow though!"

Value for money: 4/5
Ease of use: 5/5
Comfort: 5/5
Efficiency: 5/5
Cleanliness: 5/5

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