Eurostar : FAQs

Frequently Asked Questions

  1. How and when do I check in?
  2. How much luggage can I take?
  3. Can I take my bicycle?
  4. Is there wifi?
  5. Can I smoke on board?
  6. Station info
  7. How long does the train spend travelling through the Channel Tunnel?
  8. Are there discounts offered for child passengers?

 

1. How and when do I check in?

Tickets
To check in, all you have to do is insert your ticket into the machine and then walk through the gate with your baggage. It is a very simple process however if you do find you need help, Eurostar staff are always around, and will be happy to check you in themselves. You will be expected to present your passport and a filled out landing card at border control.

When To Check In
This depends mainly on what ticket you have. Unless you’ve been advised otherwise, please check-in at least 30 minutes before your scheduled departure. Below are the full details, just bear in mind that if in doubt, arrive with time to spare. Enjoy the station facilities whilst you wait.

Ticket Gate Closing Time
(on most routes. If you're late, the train can't wait)
Ticket Type
10 minutes Business Premier. 
30 minutes Standard and Standard Premier (please arrive 45-60 minutes prior to departure. This will give you enough time to go through the ticket gates, security & passport control). 
Contact us Wheelchair users & groups

For Marseille/Avignon - London, Check-in, security and immigration checks are done later in the journey at the Eurostar hub station in Lille.

2. How much luggage can I take?

When you travel with Eurostar, you don’t need to check your baggage in - just take it straight onto the train.

  • Adults: up to 2 pieces of luggage (up to 85cm long) and 1 piece of hand luggage
  • Children: up to 1 piece of luggage (up to 85cm long) and 1 piece of hand luggage

This does not include large items (for example trunks, bicycles etc). Luggage must be placed in the luggage racks provided in between the carriages. Hand luggage can be placed in the racks above the seats. Although there is no weight limit, travellers must be able to lift their luggage by themselves into the trains and the luggage racks. Any luggage over the limit will be counted as excess luggage and a fee will be charged.

Registered Baggage service
If you are travelling with additional items of baggage as well as large or bulky items such as trunks, bicycles etc or sporting and collectors’ weapons or knives, it is necessary to register these items. You can do this at London St Pancras International, Paris Gare du Nord, Brussels Midi/Zuid or Lille Europe.

This service applies only between London – Paris, London – Brussels and London – Lille in both directions and applies to no other Eurostar destination or beyond those stations listed above.

Your baggage will be forwarded on the next available departure, space permitting. However, Eurostars' guarantee is that your baggage will be available to collect at your Eurostar destination station within 24 hours after registration.

This service also allows you to send your baggage in advance of your journey and then it will be ready to collect when you arrive at your Eurostar destination. However, you may still register your baggage shortly before your departure but please note there is a 30 minute check-in requirement prior to departure.

The following items are prohibited:

  • Unlicensed firearms (including replicas and de-activated firearms)
  • Ammunition (of any calibre, in any quantity)
  • All explosives (including fireworks and pyrotechnics) and imitation explosives or devices.
  • All items containing incapacitating gases, liquids or other substances (including CS gas sprays).
  • Inflammable substances (eg lighter fuel, methylated spirits) except in minimal quantities
  • Dangerous sporting equipment
  • Flick knives/gravity knives, lock knives and daggers, any knives with a blade over 3 inches/75mm in length (Note - standard folding knives with a blade no greater than 3 inches/75mm long are permitted to be carried). (e.g spearguns).
  • Any other item made, adapted or intended for use as an offensive weapon.
  • Any item possession of which is prohibited in the country of boarding or destination

Eurostar reserve the right in their Conditions of Carriage to confiscate and destroy excessive quantities of alcohol being carried by our passengers. If you've got more than five units of alcohol on your person, Eurostar may confiscate some or all of the alcoholic drinks in question. Refuse to allow (or to refuse to continue to allow) access to our services if a passenger's physical or mental state is affected by alcohol or drugs.

3. Can I take my bicycle?

Yes, please take it along if you wish! Keep your carbon emissions to a minimum when you arrive in Europe after travelling with Eurostar and stay fit at the same time!

Here are a few tips:

If you can fold or dismantle your bike and place it in a bike bag with the saddle, handlebars and wheels removed, you can carry it on board yourself as part of your luggage allowance as long as the overall size is no bigger than a normal suitcase.

Alternatively, use Eurostar’s registered baggage service. The service operates between London, Paris, Brussels and Lille Eurostar terminals. Eurostar will do their utmost to send your bike on the next available service, space permitting. However, their guarantee is that your bike will be available to collect at your Eurostar destination station within 24 hours after registration.

This service also allows you to send your bike in advance of your journey and then it’ll be ready to collect when you arrive. If not, you can still turn up on the day.

Additional costs apply and it’s necessary to show your Eurostar ticket or booking reference when you register.

4. Is there Wi-Fi?

Yes, at the train terminals and onboard Eurostar's e320 trains.

5. Can I smoke onboard?

No, the Eurostar is non-smoking.

6. Station info

London St Pancras International

Centrally located in London's King's Cross area; St Pancras International  train station has an varied collection of shops, restaurants and bars.

Address

St Pancras International
Pancras Road, London, NW1

Station facilities

  • Cafés, a currency exchange, newsagents, a gift shop and cash machines (basically everything you need at a terminal but forgot about/lost on the way).
  • Ticket office, travel Centre, group welcome desk, special assistance desk and self-service ticket collection machines.
  • Registered baggage service.
  • Wireless internet access.
  • Lounge facilities open to all travellers.
  • Toilets (with baby-changing facilities).
  • Wheelchair accessible

Getting there

By tube
St Pancras International is served by the Northern, Victoria, Piccadilly, Circle, Hammersmith & City and Metropolitan lines.

By bus
There are several bus routes leaving and arriving a stone’s throw from St Pancras International.

By car
The car park at St Pancras International is operated by NCP and situated on Pancras Road, under the domestic station to the rear of St. Pancras International. At the moment, due to the building work in the area, the quickest route to access the Eurostar check-in from the car park is to walk along Pancras road, which takes around 10 minutes. Please see the map above for more details.

 

Paris Gare Du Nord

In the heart of Paris, one metro stop from Anvers, for Montmartre and the Sacré-Coeur.

Address

Paris Gare du Nord
18 Rue Dunkerque
Paris, 75010, France

Station facilities

  • Cafés, a currency exchange, newsagents, a gift shop, left luggage and cash machines (basically everything you need at a terminal but forgot about/lost on the way).
  • Registered baggage service.
  • Wireless internet access.
  • Lounge facilities.
  • Toilets (with baby-changing facilities).
  • Wheelchair accessible

Getting there

By metro, bus and tram
Gare du Nord is served by both metro and RER lines (metro tickets can be used on the high-speed RER inside Paris) as well as a number of bus routes. Interchange with metro lines 4 and 5; RER lines B, D and E.

By car
Gare du Nord is situated on the Rue de Dunkerque in the 10th arrondissement of the city.

 

Brussels Midi/Zuid

Within the centre of Brussels, 5 minutes by metro from Bourse/Beurs at the very centre of town.

Address
Brussels Midi/Zuid
47B Avenue Fonsny 
1060 Brussels 
Belgium

 

Station facilities

  • Cafés, a currency exchange, newsagents, a gift shop, left luggage and cash machines (basically everything you need at a terminal but forgot about/lost on the way).
  • International ticket office with self-service ticket machines
  • 'After hours' ticket desk: immediate departures only. 
  • Railtour shop: prepaid tickets for collection. 
  • Registered baggage service in main station
  • Wireless internet access.
  • Lounge facilities.
  • Toilets (with baby-changing facilities).

Getting there

By metro, bus and tram
Brussels-Midi/Zuid is served by both metro and tram lines as well as a number of bus routes.

By car
Brussels-Midi/Zuid station is located on Avenue Fonsny.

Lille Europe

Lille Europe is located only 5-10 minutes' walk from Lille's main square, opera house and old town and is linked to the Euralille shopping centre and Aeronef concert space.

5 minutes walk or one metro stop from Lille Flandres station.

Address

Lille Europe
Gare Du Lille, Escale Eurostar
1 Gare De Ville Europe
59777, Euralille, France

Station facilities

  • Cafés, currency exchange, left luggage and cash machines.
  • Ticket office open 
  • Registered baggage service (ask at the ticket office).
  • Toilets with baby-changing facilities in the departure lounge.

Getting there

By metro, bus and tram
Lille Europe is served by both metro and tram lines as well as a number of bus routes.

By car
Lille Europe station can be found at 1 place François Mitterand. Visit www.viamichelin.com for directions.

Car park is located next to the station.

 

Ashford International

Is a convenient time-saving alternative to Waterloo International for many people departing from South or South-East England.

Located next to Ashford domestic station in Kent, Ashford International is linked to it by a foot tunnel.

Address

Ashford International
Newtown Road, Ashford
Kent, TN24 0PS

Station facilities

  • A bar, café, currency exchange and convenience store
  • Eurostar ticket office and self-service ticket collection machines.
  • Toddlers’ play area.
  • Toilets with baby-changing facilities.
  • Cash machines 

Getting there

By car
Less than 10 minutes from junction 10 of the M20 (A20), easily reached from the M25.

By coach
New coach drop-off point next to the main entrance, ideal for group travel.

 

Ebbsfleet International

The Kent station is Eurostars second home in the garden of England, alongside Ashford International. Its glass and steel structure is a sleek and futuristic addition to the surrounding countryside and is situated minutes from Junction 2 of the M25. It’s also close to the M2, M20 and A2, as well as a stone’s throw from Bluewater.

Address

Ebbsfleet International Station
International Way, Ebbsfleet Valley
Dartford, DA10 1EB

Station facilities

  • Cafés, a currency exchange, newsagents, and cash machines (in short, everything you need for a successful trip, but forgot about/lost on the way).
  • Ticket office, group welcome desk, special assistance desk and self-service ticket collection machines.
  • Wireless Internet access.
  • Lounge facilities open to all travellers.
  •  
  • Toilets (with baby-changing facilities).

Getting there

By bus
Fastrack is the innovative virtual tram system serving the Ebbsfleet area. It connects the Southeastern stations of Dartford, Greenhithe, Gravesend and Swanscombe to Ebbsfleet International as well as serving the Bluewater shopping centre, a major hub for all local bus services. All Fastrack B services call at Ebbsfleet International with a fast and frequent service. In fact, Fastrack B serves Ebbsfleet every 10 minutes in both directions during peak periods.

By car
There is plenty of car parking at Ebbsfleet International. Fees apply. 

By coach
Ebbsfleet International is served by National Express coaches on the Dover-Canterbury-London Victoria route.

7. How long does the train spend travelling through the Channel Tunnel?

20 minutes

8. Are there discounts offered for child passengers?

Yes, for children ages 4-11 years inclusive.

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